Online businesses have numerous decisions to make when they first set up shop, and one of the most crucial is delivering orders. The key aspect of this will be selecting a courier that meets your business’ needs. After all, you want to ensure the delivery experience is a positive one to ensure your customers remain loyal and keep buying from you in the future.
To determine what courier you should use, you will need to reflect on your business. This will mean looking at the items you are selling, the customers you are selling to, and so one. The following questions can be used to decide what your business needs from a courier service.
How Quickly Do Your Customers Want Deliveries?
One of the first aspects to consider when choosing a courier service is the speed of deliveries. This is a critical aspect as, according to Statista, the majority of online shoppers expect their orders to arrive within 24 hours of first placing the order. The speed of deliveries can actually affect how customers perceive your business, and this can impact the number of sales made. Simply put, the quicker the delivery, the happier the customer, and the more likely they will buy from your business again.
However, there is more to consider when choosing the ideal speed of deliveries. For example, you might want to look into the delivery times of your competitors. Often, if a similar business is offering a quicker delivery, the customer will purchase from them. With this in mind, you should search for a courier service that offer rush delivery, like Couriers Texas.
Although you might also be concerned about the price of this, this can be factored into the shipping fees customers pay during the checkout process. You can consider this if your competitors also charge additional shipping fees, too. Other shipping options could be offered at reduced costs for customers that do not mind having slower deliveries.
What Products Do You Sell?
As well as looking at the delivery speed, you should also think about the size and weight of the products that you ship. This will affect the courier that you choose as some services will require additional costs to ship larger items. Unfortunately, not all shipping providers have the equipment or vehicles to carry large and/or heavy items. Some couriers do have a number of vehicles, including cargo vans and freight trucks, on hand to assist businesses of varying sizes.
The size and weight of a package is often measured by taking the parcel’s length, width, and height in centimeters, then multiplying those numbers together and dividing by a set divisor, which is usually 5,000. This provides the volumetric weight. The higher weight, either the actual weight of the item or its calculated volumetric weight, will be charged by the courier.
Do You Want to Track Orders After Shipping?
Finally, businesses will benefit from using real-time tracking software when delivering orders. Tracking packages during shipping can ensure they arrive at the customers in a timely manner, and this can save the business a lot of trouble. Lost parcels can cost the business money and impact the business’ reputation when customers are left unsatisfied.
Some couriers will use tracking software and recorded delivery to give the business and its customers peace of mind during the delivery process. This will improve the overall delivery process and lessen the likelihood of issues arising.
To conclude, to determine your business’ courier service needs, you should ask yourself the three questions listed in this post.
